Frequently asked questions from customers (updated 25/09/2026)
Why does a different watch name appear during payment?
Why don't other online stores use a different watch name like our store?
Can I be sure that when I buy (e.g. Rolex Submariner) I will receive this watch instead of (e.g. Chenxi watch)
Why are your watches cheaper than in other online stores in the UK? Is the quality worse?
The quality of the watches is the same as in other online stores. All our watches are 3AAA+ quality, which means high quality for the price.We offer better prices because our target net profit is 30%. By offering lower prices, we sell more watches.
Are your Google reviews real? Do you remove negative reviews?
All Google reviews about our store are true. We do not have the ability to add or remove any reviews on Google.
What is the difference between UK Stock and China Stock?
UK Stock means that the watches are in stock in the UK and delivery time is 1-2 days.China Stock means the watches are still in China. After placing an order from China Stock, the order is shipped from China to our UK warehouse, and after testing, we ship it to the customer.Delivery times vary. Sometimes the order arrives in 10 days, sometimes in 20, so we estimate it to be 14-28 days (average 16 days).
Why are watches from China Stock cheaper than watches from UK Stock?
Because for watches in UK Stock the duty was paid by us, and for watches from China Stock the duty is paid by our supplier in China.
When will I receive the watch?
We often receive this question just a few days after an order has been placed. If the order is coming from China, we cannot answer this question. We have no control over shipping times; we do not know how long the package will spend in customs or how long the courier might hold onto it. That is why delivery from China can take up to 28 days.
I ordered and paid for a watch, but I received an email stating that it could not be shipped.
It happens sometimes, though very rarely, because every watch is tested right before being shipped to the customer. It might turn out that a watch is defective, and it happens to be the last one in stock in the UK.In such cases, we therefore offer a full refund or an alternative watch that is available in the UK.
Does the watch come with a box?
No, the price includes only the watch; the box can be ordered separately.
Why haven't I received a reply to the email I sent you?
We reply to every email. If you do not receive a response within one day (excluding holidays or similar—though such information would be posted on our website or in an email), it means your email did not reach us, went to spam, or was simply overlooked by mistake. In such a case, please send another email.
There have also been instances where a customer submitted an inquiry via the form but provided an incorrect email address. Therefore, please ensure that you provide a correct email address when sending us a message.
Can I have a tracking number?
We often receive inquiries about this regarding orders from China. We only send the tracking number once the order has arrived in the UK. We cannot provide a tracking number for the shipment from China because every order arrives at our facility first; we then ship it to the customer only after testing it.
